Feeling Heard Again: The Path Through a Difficult Time

Our client, a woman in her fifties, had been coping with a series of deeply upsetting events—her son in prison, her daughter’s premature baby taken into care, and harassment from neighbours. With very little support around her, and a close friend recently sectioned, she felt overwhelmed and alone.

When her GP referred her to social prescribing, the aim was to help her feel supported, connected, and better able to manage daily life. Over one home visit and ten phone calls, the link worker stayed in close contact, offering steady guidance while working with other services involved in her care.

Together, they arranged:

• a referral to Adult Social Care for a support assessment
• an occupational therapy assessment to look at her home environment
• joint communication with her housing officer to address neighbour issues
• signposting to her GP for health concerns

The link worker also encouraged her to report ongoing harassment to the police and mental-health services, helping her feel less powerless.

Through this consistent support, our client began to regain a sense of control. She said that having someone listen and understand made a real difference—and that it was “nice to feel listened to” during such a difficult time.